A few years ago, while backpacking around Bali, I booked a so-called “luxury” hostel, lured in part by the promise of complimentary manicures for guests. After weeks of roughing it, the thought of a little pampering was irresistible. But as I settled onto a bean bag by the pool, ready for my treatment, it quickly became clear why this service was free.
The staff member was sweet and enthusiastic — but not a trained nail technician. She filed my nails hastily with a worn-down cardboard file before slathering on a coral polish with all the precision of a child let loose with a paintbrush. “They’re lovely, thank you!” I lied, forcing a smile as I stared at the mess in disbelief. Oh well, I thought. You get what you pay for. I then set off in search of the nearest shop selling nail polish remover.
It’s one thing to laugh off a botched freebie, but what if I had paid for that manicure? If you’re conflict-avoidant like me, you might have sat through a bad nail appointment in silence. But if TikTok is anything to go by, not everyone is so shy about speaking up.
